Petit Barcelona's Returns Policy generously allows you to make a change to your order within 14 days of receiving your order.

Items must be returned in original condition, not have been worn, stretched or altered (without imprints or soiled soles) and have their original cardboard inserts, calico bag or shoe box and Made in Menorca Government authenticity tag. 

Full-price items can be returned for a refund, exchange or online store credit. Online store credit is valid for 3 years.

Sale items can be returned for an exchange or online store credit unless purchasing to try on for size (see Size Refunds below).

Final sale items cannot be returned for a refund or exchange, unless faulty.

Please note that our leather is very delicate so please take care when trying on your shoes. If worn for a considerable amount of time, the leather will stretch to your foot shape and the footbed will bare the imprints of your feet. If marked or stretched, we will not be able to resell the shoe and therefore it will not qualify for a return. If this is the case, we will send you a photo of the shoes upon arrival to the warehouse and discuss steps further with you.

When you receive your shoes if you realise they are too small, please do not attempt to try the shoes on as this will ultimately stretch the leather and we will not be able to accept them as a return. 

If you receive your shoes and they are marked upon arrival, please take a photo and email to us at petitbarcelonastore@gmail.com as soon as you receive your product. Otherwise we are unable to approve the refund if shoes are returned soiled.

We are an Australian company and therefore returns must be directed to our warehouse in Australia. Please email us at petitbarcelonastore@gmail.com with the following information please:

• Order Number # or Email address used to purchase the order
• Shoe style, colour and size wanting to refund
• Reason for refund

We will respond within 2 business days as to the eligibility of your refund request and the address to send your shoes back to. During Sales periods we will respond within 3 business days. 

Please note that the customer is responsible for the cost of returning your order to us to our warehouse in Brisbane, Australia. 

The original and return shipping costs, duties and taxes are not refundable unless an item is found to be faulty. 

We are an Australian company and therefore returns for an exchange must be directed to our warehouse in Australia.

Please contact us via email at petitbarcelonastore@gmail.com with the following information please:

• Order Number # or email address used to purchase the order
• Shoe style, colour and size wanting to exchange
• Reason for exchange
• Photo's of your feet in the shoes at various angles (if you would like help with sizing and fit) before chosing another style or size.

Our process for exchanges is as follows:

1. Contact us via email with the information as above
2. We will send you the Returns information and address
3. We will place on hold your exchanged pair, with a new order number, and deliver them to you when your original order is returned and received at our Brisbane warehouse.

If you would like to talk through your exchange options please email our team at petitbarcelonastore@gmail.com as we are happy to help you find the best fit. It is helpful for our team to see photo's of you in the shoes at various angles so that we can best understand how your shoes sit on your feet. This allows us to better advise on the best fit for you. 

We will respond within 2 business days as to the eligibility of your exchange request and the address to send your shoes back to. 

Please note that the customer is responsible for the cost of returning your order to us to our warehouse in Brisbane, Australia. 

Petit Barcelona will send your exchange pair out complimentary.

If you are outside Australia and wish to EXCHANGE your item, please contact us and we will discuss return shipping options with you. 

If you believe your items arrived damaged, within 3 days of receiving the items, please contact us with the following information:

• Order Number # or Email address used to purchase the order
• Shoe style, colour and size 
• Photo's of the shoes and explanation of issue.

We will respond within 2 business days as to the eligibility of your faulty/ damaged item request and a solution. 

If your shoes have incurred a manufacturing fault within the first 3 months after the date you received the shoes, please contact us via email at petitbarcelonastore@gmail.com with the following information please:

• Order Number # or Email address used to purchase the order
• Shoe style, colour and size 
• Photo's of the shoes and explanation of issue.

We will respond within 2 business days as to the eligibility of your faulty/ damaged item request and a solution. 

If you have placed an order that you would like to cancel, please contact us within 2 hours of placing the order for us to stop the shipping process. We will do our best to cancel the order before it has been shipped.

During Sale periods, orders with items that are in-stock are not able to be cancelled once placed.

Once you receive the items you will need to follow the return instructions above for a refund.

eGift Card $25 Off Promotion

• Promotion starts Sunday 10.30am AEST 22nd September 2024 and ends Sunday 6th October 2024 at 11.59pm.
• All purchases made from the promotion are eligible (full priced, discount and preorder) are available online at www.petitbarcelona.com.
• The promotion is open to Australian and New Zealand residents only. 
• $25 discount is applied when using the code provided (sent in an email).  
• No other promotional discount codes can be used in conjunction (birthday, welcome or teachers codes for example). 
• No other promotional discount offers can be used in conjunction. 
• Normal return and exchange applies on full priced items only - final sale items are not eligible for a refund or exchange.

BUY 2 OR MORE GET 15% OFF

• Promotion starts Saturday 12.30pm AEST 10th August 2024 and ends Sunday 10.30am AEST 22nd September 2024.
• All purchases made from the promotion are available online at www.petitbarcelona.com.
• 15% discount is applied when 2 or more pairs of shoes are added to the cart.  
• No other promotional discount codes can be used during sale periods (birthday, welcome or teachers codes for example). 
• Normal return and exchange applies.
• If one pair of shoes are returned for a refund, the offer will not apply and the customer will lose the 15% discount. 
• If you require a change of size which is in stock, we will exchange the shoes for you. Please let us know as soon as possible as stock sells quickly during sale periods. Email us via petitbarcelonastore@gmail.com
• If the item is faulty or damaged, please contact us petitbarcelonastore@gmail.com to discuss.

WELCOME DISCOUNT

• All full priced items (includes in stock and Preorder) available online at www.petitbarcelona.com are eligible to be purchased with the Welcome discount. 
• 10% discount code is provided via email only to those who subscribe to the Petit Barcelona subscriber list. 
• This code can only be used once per customer. 
• It can be used at any point of the lifetime of the customer, but only once. 
• It cannot be used with any other promotional codes (birthday, sale or teachers codes for example). 
• It cannot be used on final sale or promotional sale stock. 
• Normal return and exchange eligibility rules applies.