If you change your mind, you have 14 days after receiving your order to contact us advising of your intent to return for a refund or exchange.

Items must be returned in their original condition - unworn, unaltered with no scratches, marks on the leather or soles and with all tags and packaging intact.

• Full-price items can be returned for a refund, exchange or online store credit. Online store credit is valid for 3 years.
• Sale items can be returned for an exchange or online store credit.
• Final sale items cannot be returned unless faulty.

Please email us at hola@petitbarcelona.com within 14 days of receiving your order, with the following information:

• Order Number # or Email address used to purchase the order
• Shoe style, colour and size wanting to refund
• Reason for refund

In normal business, we will respond within 2 business days as to the eligibility of your refund request.

We will send you a Complimentary Prepaid Shipping Label to return the shoes via our courier.

Please email us at hola@petitbarcelona.com within 14 days of receiving your order, with the following information:

• Order Number # or email address used to purchase the order
• Shoe style, colour and size wanting to exchange
• Reason for exchange
• Photo's of your feet in the shoes at various angles (if you would like help with sizing and fit) before choosing another style or size.

We will send you a Complimentary Prepaid Shipping Label to return the shoes via our courier and will send out your exchange pair for free.

Unfortunately no. Our Australian and European warehouses are not able to accommodate customer visits at this time. All returns must go via the above returns and exchanges process.

If you believe your items arrived damaged, within 3 days of receiving the items, please contact us via hola@petitbarcelona.com with the following information:

• Order Number # or Email address used to purchase the order
• Shoe style, colour and size 
• Photo's of the shoes and explanation of issue.

We will respond within 2 business days as to the eligibility of your faulty/ damaged item request and a solution. 

If you have placed an order that you would like to cancel, please contact us within 2 hours of placing the order for us to stop the shipping process. We will do our best to cancel the order before it has been shipped.

Charges

A flat rate cost of $5 will be charged for all cancelled orders to cover the financial institution costs incurred by the business that are not refunded following a cancelled order.